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SHIPPING & RETURNS

SHIPPING POLICY

Processing and handling of orders can take 1-4 working days, before the order is shipped. After processing and handling of an order a tracking number will be issued to you, where you can track your order and when it is likely to arrive to you.

 

Thereafter shipping can take 1-3 working days in South Africa and,

3-15 Internationally.

We use couriers (domestic & international) and local delivery

 

Local delivery 1-4 days

Domestic delivery 1-5 days

International 5-16 days

Please do not send the product back to the manufacturer or brand. It must be sent to the following Address 11 Havelock Road, Pretoria, 0184

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please see, we cannot guarantee that we will receive your returned item.Terms and Conditions

TERMS & CONDITIONS

These terms and conditions outline the rules and regulations for the use of Goods for Home Website, located at www.goodsforhome.africa.

By accessing this website we assume you accept our terms and conditions. Do not continue to use Goods For Home if you do not agree to adhere to all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person logging into this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing laws of South Africa. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

 

Cookies

We employ the use of cookies. By accessing Goods For Home, you agreed to use cookies in agreement with the Goods For Home Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

 

License

Unless otherwise stated, Goods For Home and/or its licensors own the intellectual property rights for all material on Goods For Home. All intellectual property rights are reserved. You may access this from Goods For Home for your own personal use subjected to restrictions set in these terms and conditions.

 

You must not:

  • Republish material owned by Goods For Home

  • Sell, rent or sub-license material owned by Goods For Home

  • Reproduce, duplicate or copy material owned by Goods For Home

  • Redistribute content owned by Goods For Home

  • This Agreement shall begin on the date hereof. 

  • Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Goods For Home does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Goods For Home, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Goods For Home shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

 

Goods For Home reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these

 

Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;

  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy

  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Goods For Home a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

 

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

 

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Goods For Home.

 

WHAT PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

 

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as Device Information.

 

We collect Device Information using the following technologies:

  • Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.

  • Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

 

Mention all other tracking tools and/or technologies being used by your website.

 

Also, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers Mention all types of accepted payments, email address, and phone number. This is called Order Information.

 

Make sure you mention all other information that you collect.

 

By Personal Information in this Privacy Policy, we are talking both about Device Information and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION

 

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

 

Additionally, we use this Order Information to:

  • Communicate with you.

  • Screen our orders for potential risk or fraud.

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site.

 

SHARING YOUR PERSONAL INFORMATION

 

We share your Personal Information with third parties to help us use your Personal Information, as described above.

 

We also use Google Analytics to help us understand how our customers use (Store Name). How Google uses your Personal Information.

 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

 

BEHAVIOURAL ADVERTISING

 

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

 

Mention opt-out links from external services such as:

You can opt out of targeted advertising…

 

YOUR RIGHTS

If you are a South African resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us.

 

Additionally, if you are a South African resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.


Please note that your information will be transferred outside of South Africa.

 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

MINORS

The Site is not intended for individuals under the age of 16.

 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

If you have questions and/or require more information, do not hesitate to contact us.

 

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

 

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

 

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

 

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;

  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;

  • limit any of our or your liabilities in any way that is not permitted under applicable law; or

  • exclude any of our or your liabilities that may not be excluded under applicable law.

 

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

 

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

RETURN & EXCHANGE POLICY

Thank you for shopping at Goods for Home!

Returns should be notified and they should be done within 7 days of receiving the product. No refunds are made, only exchanges. Email returns@goodsforhome.africa, with your slip, indicating the reason for the return. It is your responsibility as the customer to pay for returning the product to us. Upon lodging a notice for return an address will be given to you where you can courier or deliver the product to.

 

Ensure a products packaging and the product itself is intact when returning it. Make sure to open the package in a manner that will allow re-packaging.

 

The item is not used and is in re-sellable condition.

 

Do not attempt to fix the faulty area as that will result in denial of exchange.

 

Health supplements and health related products cannot be returned, due to health reasons.

 

Make sure items do not fall under the list of items that do not qualify for return due to product type and way the product is meant to be used.

 

There is a limitation to the amount of times you can exchange an item.

We offer refund and/or exchange within the first 7 days of your purchase, if 7 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

 

Eligibility for Refunds and Exchanges

  • Your item must be unused and in the same condition that you received it.

  • The item must be in the original packaging.

  • To complete your return, we require a receipt or proof of purchase.

  • Only regular priced items may be refunded, sale items cannot be refunded.

  • If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

  • Items made to order such as fashion, furniture etc, cannot be exchanged or refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@goodsforhome.africa and send your item to our head quarters.

 

Exempt Goods

The following are exempt from refunds:

  • Gift cards

  • Some health and personal care items

 

Partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

  • Any item that is returned more than 7 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

 

Late or missing refunds

  • If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

  • If you have done all of this and you still have not received your refund yet, please contact us at rerurns@goodsforhome.africa and or +27 73 962 1645

 

Shipping

  • Please do not send the product back to the manufacturer or brand. It must be sent to the following Address 11 Havelock Road, Pretoria, 0184

  • You will be responsible for paying for your own shipping costs for returning your item.

  • Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

  • Please see, we cannot guarantee that we will receive your returned item.Terms and Conditions

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